Refund policy

Return and Refund Policy

Last updated: July 29, 2026

At Akashic Essence, your satisfaction is important to us. If you experience an issue with your order, we are committed to reviewing it promptly and offering you a fair solution in accordance with applicable laws.

1. Natural Products

The stones, crystals, and minerals offered by Akashic Essence are natural products. Each piece is unique and has its own characteristics, which are part of its beauty and authenticity.

It is therefore normal for the product you receive to differ somewhat from the photographs displayed on our website, particularly with respect to:

  • color;
  • shape;
  • size;
  • weight;
  • natural patterns;
  • natural inclusions, veins, or cracks;
  • transparency or opacity;
  • reflections and optical effects specific to certain stones.

The photographs displayed on our website are provided for illustrative purposes and represent our products as accurately as possible. Unless otherwise indicated, they do not necessarily represent the exact piece that will be shipped.

These natural variations are a reflection of the authenticity of the stones and do not constitute a defect or grounds for a return, exchange, or refund.

2. Products Eligible for Return

Eligible accessories may be returned within 30 days of receiving your order, provided that:

  • the product has not been used;
  • it is returned in its original condition;
  • it is accompanied by its original packaging;
  • proof of purchase or the order number is provided.

Return shipping costs are the customer's responsibility, except when the return is due to:

  • an error on our part;
  • a product received damaged;
  • a manufacturing defect.

Returns must be authorized by Akashic Essence before being shipped. Packages returned without prior authorization may be refused.

Returns must be shipped to:

7637 Av Léonard De Vinci, 4, Montréal, Québec H2A 0A1, Canada

3. Products Not Eligible for Return

The following items are considered final sale, unless they are received damaged or an error occurred while preparing the order:

  • stones, crystals, and minerals;
  • jewelry that has been worn or used;
  • incense;
  • sage, palo santo, and other cleansing products;
  • candles that have been used or whose protective packaging has been opened;
  • personalized products;
  • gift cards.

Return requests will not be accepted for reasons including:

  • change of mind;
  • incorrect product selection;
  • preference for a different color, shape, or size;
  • natural characteristics of stones described in this policy;
  • personal expectations regarding the symbolic, energetic, or spiritual properties of the products.

4. Damaged or Defective Products and Order Errors

We encourage you to inspect your order upon receipt.

If an item is received damaged, defective, or does not match your order, please contact us within 48 hours of delivery.

Your request must include:

  • your order number;
  • a description of the issue;
  • clear photographs of the product;
  • photographs of the packaging, if it is damaged.

After reviewing your request, depending on the circumstances, we may:

  • replace the product;
  • ship the missing product;
  • refund the amount paid, in whole or in part.

5. Lost Packages or Delivery Issues

If your package appears to have been lost in transit, please contact us as soon as possible.

We will take the necessary steps with the carrier to locate the package.

Based on the outcome of the investigation, we will provide a replacement or refund when warranted.

6. Shipping Address

The customer is responsible for providing a complete and accurate shipping address.

If a package is returned to us due to an incomplete or incorrect address, refusal of delivery, or an unclaimed package, the customer will be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable.

7. Product Availability

We make every effort to maintain accurate inventory records.

However, if a product becomes unavailable after an order has been confirmed, we will contact you as soon as possible to offer:

  • a full refund; or
  • a replacement product of equivalent value, with your consent.

8. Exchanges

We do not offer exchanges.

When a return is eligible, a refund will be issued in accordance with this policy. If you would like a different product, you may simply place a new order.

9. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or denied.

If approved, the refund will be issued to the payment method used for the original purchase.

Depending on your financial institution, it may take 5 to 10 business days for the refund to appear on your statement.

10. Product Information

Information presented on our website regarding the historical, traditional, symbolic, energetic, or spiritual properties of stones is provided for informational purposes only.

It does not constitute medical, psychological, or professional advice and is not a substitute for advice from a qualified professional.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

11. Your Rights

This policy is applied in accordance with applicable laws, including the Québec Consumer Protection Act and any other applicable legislation.

Nothing in this policy is intended to limit or waive any rights granted to consumers under applicable laws.

12. Contact Us

If you have any questions regarding your order or this policy, please contact us:

Akashic Essence

Email: info@essenceakashique.com

Mailing address: 7637 Av Léonard De Vinci, 4, Montréal, Québec H2A 0A1, Canada