Shipping policy

Shipping Policy

Last updated: July 29, 2026

At Akashic Essence, we prepare every order with the utmost care to help ensure that your products arrive promptly and in perfect condition.

1. Order Processing

Orders are generally prepared and shipped within 1 to 2 business days following payment confirmation.

Orders are not prepared or shipped on weekends or statutory holidays.

During periods of high demand, promotional events, or certain times of the year, additional processing time may occasionally be required. If this occurs, we will inform you as soon as possible.

2. Areas We Serve

We currently ship orders throughout Canada.

Depending on your address, local delivery may also be available. Eligible areas are displayed at checkout.

Shipping to other countries may be offered in the future.

3. Local Delivery

Local delivery is provided directly by Akashic Essence.

Scheduling a Delivery

When local delivery is selected, we will contact you to arrange a delivery date and time window.

Delivery appointments are provided as time windows to account for traffic and unforeseen circumstances.

We may also contact you shortly before our arrival to facilitate delivery of your order.

Customer Availability

The customer is responsible for ensuring that someone is available to receive the order at the agreed-upon time.

If no one is present, if we are unable to access the address, or if the delivery cannot be completed for a reason attributable to the customer, the delivery attempt will be considered completed.

A new delivery may be arranged, but additional delivery fees may apply.

Rescheduling or Cancelling an Appointment

If you need to change your delivery appointment, please notify us as soon as possible.

We will make every effort to accommodate your request, subject to availability.

Failure to be present for an appointment or a last-minute cancellation may result in additional fees for another delivery attempt.

Delivery Location

Orders are normally delivered to the address provided at the time of purchase.

At the customer's request, the order may also be handed over at a public location mutually agreed upon by both parties.

Akashic Essence reserves the right to refuse a meeting location that is considered inappropriate, unsafe, or difficult to access.

The order is considered delivered once it has been handed to the customer or to a person authorized by the customer.

4. Carrier Delivery

Orders requiring shipping are entrusted to Canada Post or another carrier selected by Akashic Essence.

Depending on the destination, weight, or dimensions of the package, we may select the most appropriate shipping method.

5. Delivery Times

Displayed delivery times are estimates only.

Once the order has been handed over to the carrier, delivery times may vary due to circumstances beyond our control, including:

  • weather conditions;
  • periods of high shipping volume;
  • carrier delays;
  • statutory holidays;
  • any other exceptional circumstances.

Akashic Essence cannot guarantee a specific delivery date.

6. Shipping Fees

Shipping fees are calculated at checkout based on:

  • destination;
  • weight;
  • package dimensions;
  • selected delivery method.

Any promotion offering free shipping or preferential shipping rates will be clearly indicated on our website and may be modified or withdrawn without prior notice.

7. Order Tracking

When a tracking number is provided by the carrier, it will be sent to you once your order has been shipped.

8. Damaged Packages

We encourage you to inspect your order upon receipt.

If an item is received damaged or does not match your order, please contact us within 48 hours of delivery.

Your request must include:

  • your order number;
  • a description of the issue;
  • photographs of the product;
  • photographs of the packaging, if it is damaged.

We will review the situation and take appropriate action in accordance with our Return and Refund Policy.

9. Lost Packages

If your package appears to have been lost in transit, please contact us as soon as possible.

We will take the necessary steps with the carrier.

Based on the outcome of the investigation, we will replace the order or issue a refund when warranted.

10. Shipping Address

The customer is responsible for providing a complete, accurate, and up-to-date shipping address.

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or because it was not claimed within the time period specified by the carrier, the customer will be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable.

11. Packages Marked as Delivered

When a carrier confirms that a package has been delivered to the address provided with the order, we encourage the customer to check with other people at the address, neighbours, and any secure locations where the carrier may have left the package.

If the package still cannot be located, please contact us so that we can take the appropriate steps with the carrier.

12. Force Majeure

Akashic Essence will not be liable for any delay or inability to fulfill its obligations when such circumstances are beyond its reasonable control, including:

  • natural disasters;
  • fires;
  • strikes;
  • disruptions to transportation services;
  • government actions;
  • pandemics;
  • any other force majeure event.

13. Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us:

Akashic Essence

Email: info@essenceakashique.com